Smart Optimization for a High-Impact Transformation

In recent years, business process management has become indispensable for organizations undergoing digital transformation.

Although less popular than other technologies such as cloud services, artificial intelligence, or machine learning, it is today essential tool companies worldwide use to optimize their internal processes, reduce costs and get better products and services for their customers.

How does it work? Easily said, all existing processes in a company are assessed and monitored, the areas for improvement are identified, and agile, efficient, and automatic methods and workflows are implemented.

This tendency to use process management tools was born in the 80s and is now strongly growing worldwide. According to a recent report by Valuates Reports, the global Business Process Management (BPM) market was worth $3.663 billion in 2022 and is expected to reach $4.759 billion by 2029, with a CAGR of 4.5%.

In North America, the United States leads the BPM market, with thousands of companies already using process management tools as part of their business strategies and the presence of many solution and service vendors.

In Latin America, growth is smaller but potentially huge: more and more organizations realize the importance of optimizing business processes to get greater operating efficiency and a better experience for their employees and customers.

Benefits on demand

Good internal process management yields tangible benefits for the companies that decide to implement the change.

One of the significant advantages of this technology is that it helps work teams to perform better by enabling more seamless, efficient task completion.

This improved efficiency in using human resources makes it possible to reduce organizations’ costs and notably increase employee productivity by 60-85%.

It also increases competitiveness, as processes are more agile, response times are shorter, and customers receive a higher quality service.

In addition, it allows companies to have real-time control of each process in their organization and offers the heads of departments quick and efficient decision-making.

“Process management and automation is one of the pillars of digital transformation because it offers companies more agility and enables a simpler and better-structured user experience, everything supported by technology,” says Fernando Estrada, analyst and consultant at Interact Solutions.

Technology is the operative word

Technology is a fundamental ally of organizations wishing to redesign their business processes.

The range of tools and solutions offered is growing wider and wider, with proposals for companies of every size and with every need. It is worth mentioning that many providers already include business process management capabilities within their technological platforms.

One of the main solutions in the market is SAP Build Process Automation, which allows business users to automate processes and tasks in each workflow without writing code, thus avoiding reprocesses or duplicates that make operations less efficient and damage profitability but are also a nuisance for employees. That unquestionably impacts the customer experience.

In addition, SAP Signavio, an innovative tool introduced in the market in 2021, allows matching data on customer experience with operations data so that companies can optimize their end-to-end business processes and get excellent results.

Having a technological partner who understands, analyzes, and assesses the best way to manage processes in each organization is fundamental. One of the most prestigious SAP business partners is SEIDOR, a member of United VARs, which offers a wide variety of services for process re-engineering and has the experience to become a strategic ally for this kind of project.

Also, the speed of technological progress has allowed many of these solutions to presently offer tools such as artificial intelligence, machine learning, and robotic process automation (RPA), which add indispensable value for companies engaged in process redesign projects.

Operating and cultural change

Current business complexity —with permanent pressures, volatile markets, and ever more demanding consumers— is forcing companies to implement changes to fit those new scenarios, looking for a way to optimize their operational areas and improve customer experience.

Appropriate process management requires the ability to identify recurring problems that need solving and a strategic business decision supported by most of the areas in the company.

The companies that achieve it will have made a crucial step in their journey to growing competitiveness.